Police Response – For Alarm and CCTV

When you have an intruder alarm installed, you have the option of a simple audible alarm system or a 24 hour, fully monitored, Police calling alarm.

The level of Police response you should expect if your electronic security system is activated is dictated by ACPO (The Association of Chief Police Officers of England, Wales and Northern Ireland), who specify Police Force/Constabulary Service policy.

Woolwich street attack

The regulations in force require that only “confirmed activations” are passed to the Police to reduce the level of false calls attended by the police. Confirmed activations require two signals from separate sources during the same intrusion before an alarm is passed for policing.

All Police calling alarms are monitored by an ARC (Alarm Receiving Centre) who decide if an alarm activation requires passing to the Police. Welch Services Group Alarm and CCTV Systems are monitored by our business partners East Midland Central Station who are listening 24 hours every day at their state of the art monitoring facility.

Older intruder alarm systems are allowed to remain on Police response unless they have three policed false alarms, after which Police response is only restored if the alarm is upgraded to new technology.

Each monitored alarm system requires two keyholders to be on file.